Hans Lodder and his most used Glossary of Terms

Hans Lodder presents his "Glossary of Terms".

Glossary of terms, compiled by Hans Lodder.
Term Description
Presentation of Glossary of Terms by Hans Lodder.
BBSC Business Balanced Score Card
CEO Chief Executive Officer
CIO Chief Information Officer
CRM Customer Relation Management
EFQM European Foundation for Quality Management
ICT Information and Computer Technology
KPI Key Performance Indicator
KBR Key Business Requirement
TQM Total Quality Management